eCommerce Operations

Proactive, multilingual customer service, integrated high-performance supply chain

We develop e-commerce operational solutions for the management of all operational processes of both proprietary channels and marketplaces.

We always focus on the sustainability of costs in relation to products / channels and performance.

Our operations are handled by a team that works alongside e-commerce managers to minimise complaints and drop-out points during the purchase process.

0044

OUR MAIN AREAS OF E-COMMERCE OPERATIONS

Proactive customer service geared to minimising drop-outs and complaints
Administration and management of the active / passive cycles of e-commerce channels
Management of collections in the name and on the behalf of brands, in transparent mode or with direct stock management
Multi-hub logistics management, to design solutions for delivery in hours or special solutions (e.g. installations)
Design and management of logistics and multi-option delivery operations
Development of customised packaging based on product type
Specialised handling of food and fresh products at controlled temperatures
Logistic and operational management of the supply chain for medicines and perishables, including recall processes, by product type
Management of reverse logistics processes and analysis of reusability or disposal of goods